Hi,

Thanks for giving us your deposit receipt. Here's how things stand with the deposit at this point. The deposit did not make it to our bank, which means that it's stuck somewhere en route. This is uncommon, but does happen with a small fraction of deposits (much less than 1%). We're going to use the information you've sent us to track the deposit and find out where it's become stuck. Unfortunately this process can take 2-4 weeks. This is a situation where we just have to work within the banking system, so there's not much we can do to speed the process up. You're welcome to check in with me on the deposit, but until we find it, the status will just be that we're still searching. You should also initiate an investigation through your bank. They will do what we're doing - trying to find where it's become stuck en route. So it may likewise take them 2-4 weeks, but it's best to search from both ends for the deposit.

I'm very sorry for the inconvenience.

Supersonic napísal:Mne odpísali presne to isté,riešim to už od 6.12 a stale sa nič nevyriešilo Bol som aj v SLSP to reklamovať a vraveli že to bude trvať do 3 mesiacov...A som sa pýtal tetky či sa môžu peniaze zaseknut niekde cestou,a povedala mi že to je hlúposť,že im to muselo doraziť...No neviem či tie peniaze ešte niekedy uvidím..

Hi Thomas,

Good news - we found your deposit and will credit it to your account as soon as possible. I'm very sorry for the delay